Refund and Cancellation Policy

1. Nature of the service

Bits de Inteligencia is a digital product delivered by software (SaaS). Upon payment, the platform activates your subscription immediately and access is granted instantly, with no shipping or additional steps.

Because of its digital nature, once access is activated the content delivered cannot be taken back or already-used licenses recovered. The rules in this policy define the only situations where a refund is due.

2. First-purchase refund

If it is the first purchase on your account, you can request a full refund within 14 business days after the payment. This right applies once, to the first purchase only.

To exercise it, write to soporte@bitsinteligencia.com from the email registered on your account, using the subject «Refund request», and include your account email and the receipt or payment identifier issued by Lemon Squeezy.

If the 14-business-day window closes without a request, the purchase becomes final.

3. Automatic renewals: non-refundable

Automatic subscription renewals are NOT refundable.

If you do not wish to continue, you must cancel the renewal before the date the next billing period is charged. Once a renewal has been charged, the amount is not refunded.

Cancellation is managed through the payment gateway: use the subscription management link in your Lemon Squeezy confirmation email (customer portal) or write to soporte@bitsinteligencia.com requesting cancellation. The application itself does not provide a cancellation button.

4. Payments and refunds: Lemon Squeezy as Merchant of Record

Payments and refunds for Bits de Inteligencia are processed by Lemon Squeezy, acting as Merchant of Record: it issues the receipt, receives refund requests and returns funds to the original payment method.

How long a refund takes to appear in your account depends on your bank or card issuer, not on Bits de Inteligencia.

5. Other exclusions

Refunds are not granted on a partial basis for partial use of the paid period, nor for purchases made outside the official payment gateway.

Any mandatory consumer-protection rule that applies prevails over this policy.

6. Contact and responsibility

You can send any questions about refunds or cancellations to soporte@bitsinteligencia.com.

Bits de Inteligencia — Responsible: Carlos Mario Toro Franco. Address: Calle 102 # 43-35, Barranquilla, Colombia. Phone: 323 359 6936.